Privacy Policy

1. Introduction

Welcome to RiDeal Mobility Pvt. Ltd. ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Profile picture, preferences, emergency contacts
• Payment Information: Credit/debit card details, UPI information, billing address
• Government Documents: Driver's license, Aadhaar card (for driver verification)
• Location Information: GPS coordinates, pickup/drop-off locations

2.2 Usage Information

We automatically collect information about how you use our services:

• App usage patterns and preferences
• Device information (model, operating system, unique identifiers)
• Log files and analytics data
• Ride history and patterns
• Communication records with customer support

2.3 Location Information

We collect location information to provide transportation services:

• Real-time location during rides
• Pickup and drop-off locations
• Route optimization data
• Location-based service recommendations

3. How We Use Your Information

3.1 Service Provision

• Connecting you with nearby drivers
• Processing payments and transactions
• Providing customer support
• Route optimization and navigation
• Safety and security monitoring

3.2 Communication

• Sending ride notifications and updates
• Customer support communications
• Marketing communications (with your consent)
• Important service announcements

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Ensuring platform security and fraud prevention
• Conducting research and analytics

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform:

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Analytics providers for service improvement
• Customer support platforms

4.2 Business Partners

• Franchise partners for service delivery in their areas
• Insurance providers for coverage purposes
• Emergency services when required for safety

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights and property
• Ensure user safety and security
• Investigate fraud or other illegal activities

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security audits and vulnerability assessments
• Staff Training: All employees trained on data protection protocols

5.2 Data Storage

• Data stored in secure, certified data centers
• Regular backups and disaster recovery procedures
• Compliance with industry security standards

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access: Request a copy of your personal information
• Update: Modify or correct your personal information
• Delete: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

6.2 Location Settings

• Control location sharing through device settings
• Choose when to share location information
• Disable location services (may limit app functionality)

6.3 Account Deletion

You can delete your account at any time through the app settings or by contacting our support team. Upon deletion:

• Your personal information will be permanently deleted
• Some information may be retained for legal compliance
• Anonymized data may be retained for analytics purposes

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how users interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Managing Cookies

• Control cookies through your browser settings
• Opt-out of marketing cookies through our cookie banner
• Clear cookies and browsing data regularly

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• In-app notifications for significant changes
• Providing at least 30 days' notice for major changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: